Warranty

Female employees sitting at the production line at the Cougar factory, circa 1950

We stand behind our products and any concerns regarding your boots or shoes are important to us.

Cougar Shoes ‘Always Waterproof’ products are guaranteed to resist leaks under normal wear and tear for six months from the date of purchase. This warranty is not extended to laced openings, zippers, misuse, negligence, accidents, exposure to chemicals or extreme heat.

An item will be considered defective if received by you in an imperfect condition or if there is a subsequent manufacturing defect within six months of purchase.

Wear and tear and fit issues are not considered to be manufacturer’s defects.

All returned items are inspected by our Technicians to confirm if they have a manufacturing defect.

Refunds on products purchased from our online store may be subject to current market value of the product instead of the original purchase price.


View our Returns page for more information.


To submit a warranty claim, please complete the form below:


Warranty Claim Form


Fields with * are required.

If you have trouble completing this form please call 1 888 Cougar 1 (1-888-268-4271) for assistance.


Warranty Claim Policy

The first resource for any issues with your Cougar Shoes products is the store you originally purchased your footwear from.

If you purchased your footwear in a retail store or another online store, please contact them directly. If they are unable to resolve your issue please complete and submit the Warranty Claim form above. Once we receive your warranty claim information our Customer Care Team will contact you within 10 business days.

View our Privacy Policy to see how the information you send to us is used.