We stand behind our products and any concerns regarding your boots or shoes are important to us.
Cougar Shoes ‘Always Waterproof’ products are guaranteed to resist leaks under normal wear and tear for six months from the date of purchase. This warranty is not extended to laced openings, zippers, misuse, negligence, accidents, exposure to chemicals or extreme heat.
An item will be considered defective if received by you in an imperfect condition or if there is a subsequent manufacturing defect within six months of purchase.
Wear and tear and fit issues are not considered to be manufacturer’s defects.
All returned items are inspected by our Technicians to confirm if they have a manufacturing defect.
Refunds on products purchased from our online store may be subject to current market value of the product instead of the original purchase price.
View our Returns page for more information.
To submit a warranty claim, please complete the form below: