Returns

Workers cutting out shoe soles in Cougar factory during the 1950s

If you purchased Cougar Shoes products at a retail store or from other websites, please return these products to the original store or site they were purchased from.

Only products purchased directly from the Cougar Shoes website can be returned following the steps described below.

Please read our returns process carefully. Cougar Shoes reserves the right to refuse the return of products which are not sent back in accordance with our procedure and we may request that you pay for the shipping of such goods back to you.

You can find the full Return Policy on our Terms and Conditions page.

If you have any questions, visit our FAQ or contact our customer service team at info@cougarshoes.com



Returning New, Unused Product

You can return new, unworn or unused products within 30 days of the date the products were shipped to you for Cougar Shoes' online store credit or a refund of the product purchase price.

All products must be returned unused, in a fully re-saleable condition with all original packaging and tags attached. We ask that you take care of returned products and ensure that your return package is packed and sealed securely. If the goods have been used or damaged, they will be returned to you and no refund will be issued.

Returns are not pre-paid; the customer is responsible for return shipping costs.

To initiate your return, please complete a Warranty Claim submission.



Exchanges

For the quickest exchange of a Cougar Shoes product, we recommend returning new and unused products for store credit or a refund and placing a new order. All exchange products must be returned in re-saleable condition. The customer is responsible for return shipping costs on exchanged products. We will process your return and credit once we receive your package.



Returning Defective Product

Defective Cougar Shoes products purchased in a retail store or on another website must be returned to the original place of purchase.

Products purchased from this website with manufacturing defects can be returned for a free replacement product, Cougar Shoes' online store credit, or a full refund within six months of the purchase date.

We ask that you submit pictures of defective products to verify their condition. If the pictures do not verify the defect and an inspection is required, you are responsible for the return shipping costs of the product. We will happily refund return shipping (standard delivery) costs of products that are confirmed as defective by our Technicians.

For a thorough assessment, we ask that defective items are returned to us in a clean, dry and presentable fashion inside the original packaging.

To initiate your return, please complete a Warranty Claim submission.



Returning Products On-Sale

On-sale items may be returned in re-saleable condition for Cougar Shoes' online store credit only. The customer is responsible for return shipping costs on on-sale products.



Returning Products on Final Sale

Final Sale items may not be returned or exchanged.